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Amy
Waggoner, President and General Manager of the ABC
cluster in Minneapolis, and Kim Guthrie, Vice President
and General Manager of the Cox cluster on Long Island,
previously spoke to sales reps at the RAB (see February’s
Success Tips). They took their show on the road again
but this time addressed program directors at The Conclave
in July.
Most
of their suggestions, with just a bit of tweaking,
can be can be rendered useful for sales managers and
marketing or promotion directors. Read between the
lines…stretch your mind…and learn how
you can become a valuable asset to your company!
AMY AND KIM’S TOP TEN WAYS TO BECOME AN ASSET
TO YOUR GM
1.
Cooperate with all departments. Let the guys in engineering
have plenty of notice for remotes. Tell the business
office about vacation times, talent fees, part-time
hours. Also put out fires so that the GM doesn’t
have to referee.
2.
Encourage cooperation among your staff. Eliminate
the “take my ball and go home” prima dona
behavior. Above and beyond that, try to be a model
for positive attitudes and behavior, rather than negative.
3.
Expand the types of community events that you’re
willing to participate in. Your favorite thing as
a rock station may be to broadcast from the start
of the Sturgis Rally. But that doesn’t mean
that the station can’t also benefit from helping
out at a Habitat for Humanity event.
4.
Communicate everything. Share the call out research
and trend numbers with the GM so she doesn’t
have to hunt you down. Communicate well beyond the
numbers. Good news. Bad news. The goal should be NO
SURPRISES for the GM. Offer solutions to problems
when you present the problems.
5.
Go on a sales call. It impresses clients to no end
when they see that the programming department is also
interested in them. The good will that it buys is
much greater than the immediate advertising schedule
and lasts a long time.
6.
Memorize your company’s programming content
policies. (They may be different from the FCC’s.)
Just because the FCC won’t fine you for saying
“asshole” on the air, it doesn’t
mean that your company will stand for it. Do you know
what your company policies are? Do you know what the
FCC guidelines are? Ask your GM to give you printouts
of FCC rulings as they come down. She has them.
7.
Give and take on promotions that are sales driven.
Don’t use NO as the immediate answer. The sales
department can sell options B, C, or D. Give the sales
department money making opportunities. There are plenty
of options that don’t hurt you. Utilize the
web site. Ask the talent to make some courtesy appearances.
Remember, too, that you can benefit from the sales
department. They can come up with prizes for you when
you don’t have money in your budget.
8.
Learn how to read…and manage…a budget.
Also understand that timing is everything when asking
for money. Know your budget. Don’t make ridiculous
requests when you’re having a tough time. Also,
when the station is doing well, don’t assume
that there’s a big fat pile of money lying around
waiting to be spent on something. Don’t overreact
to what the competition is doing. Just because you
saw a tv spot for a competitor, don’t jump all
over the GM and demand that you have to be on tv NOW
also.
9.
Aggressively fight your competitors and get ratings.
Show passion, desire, and heart. Let you GM know that
you’ve got your eye on the ball. Good ratings
makes nearly everything more tolerable. Remember,
however, that raises aren’t automatically handed
out when ratings go up because salaries aren’t
automatically cut when ratings go down.
10.
Always have a bench. Always be recruiting. Confer
with the GM regarding the types of skills and talents
that you both want on the team.
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